Technical Service Manager (TSM) – Nationwide
Are you an experienced white-goods engineer looking to take the next step in your career by moving into a leadership role? This position is ideal for a fully competent engineer who is keen to support the growth of the business through the recruitment, mentoring and development of trainees and junior engineers.
- Location Nationwide
- Status Full Time
- Salary £30,000.00 – £40,000.00
About the role
The TSM is a hands-on leadership role: you'll spend roughly half your time on the road supporting engineers, and half on coaching, audits and continuous improvement. You'll have direct ownership of a regional engineer cohort and will be the technical escalation point for complex faults.
What you'll do
- Mentor trainees and junior engineers in customers' homes
- Run technical audits on completed jobs and feed back to engineers
- Support our recruitment pipeline by sitting in on skills assessments
- Be the technical escalation point for tricky multi-brand repairs
- Liaise with manufacturers on warranty and product-specific issues
What we're looking for
- Minimum 5 years' multi-brand domestic appliance repair experience
- City & Guilds (or equivalent) accreditation
- Full UK driving licence
- Experience mentoring or leading a small team
- Comfortable with field-based tooling (ServiceMate or similar)
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