Sales / Customer Services Advisor – Wakefield
We're looking for friendly, confident Sales / Customer Services Advisors to join our call centre team in Wakefield. This role is all about speaking to customers who need help with appliance repairs — answering questions, booking jobs, and making sure they feel looked after from the first call. You'll be dealing with real people, real problems, and helping turn enquiries into confirmed bookings.
- Location Wakefield – Office Based
- Status Full Time / Part Time
- Salary £24,765.88 Pro Rata
About the role
It's a UK-based team in a modern office in Wakefield. Calls come in through a queueing system and you'll handle inbound enquiries, outbound follow-ups and the occasional escalation. We give every new starter a structured 2-week induction.
What you'll do
- Take inbound calls from customers booking appliance repairs
- Quote prices, confirm appointment slots and capture appliance details accurately
- Follow up on unconverted enquiries with a soft, helpful approach
- Escalate technical or pricing questions to the right team
- Hit a fair set of conversion and call-quality targets
What we're looking for
- Previous phone-based customer service or sales experience is ideal but not essential
- Clear, confident speaking voice and good written English
- Comfortable using a CRM and switching between several systems
- Reliable, punctual, and able to commute to Wakefield
Also hiring
Technical Service Manager (TSM) – Nationwide
Are you an experienced white-goods engineer looking to take the next step in your career by moving into a leadership role? This position is ideal for a fully competent engineer who is keen to support the growth of the business through the recruitment, mentoring and development of trainees and junior engineers.
Find out more EngineeringMulti-Brand Domestic Appliance Engineer – Nationwide
NAC are constantly looking for talented fully experienced domestic appliance engineers across the UK to join the NAC family. This is an exciting opportunity to become fully accredited at what you do and be a part of the rapidly expanding NAC brand which is leading the way in the out-of-warranty repair market.
Find out more EngineeringTrainee Domestic Appliance Engineer – Nationwide
NAC are looking for enthusiastic, keen-to-learn individuals that are over 21 years of age with a full driving licence to join us as Trainee Domestic Appliance Engineers. As a trainee domestic appliance engineer, you will be trained to diagnose and repair faults to a huge range of multi-brand domestic appliances as a City & Guilds accredited engineer.
Find out more