We at NAC are super proud to be the largest independent provider of out-of-warranty repairs to consumers throughout the United Kingdom — visiting thousands of customers month in, month out.
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It gives us a great sense of pride knowing that our customers use us because they choose to — not because they're tied in with any third-party service contracts or warranties.
Launching NAC back in 2014, Adrian and Amanda wanted to build a national brand focused solely on direct business-to-consumer, out-of-warranty appliance repair. From day one they knew it would be tough — there were already several larger, established businesses in the market — so the key was to focus on repairs, not retail or sales, and to commit to building a trusted, reliable, national repair network of engineers focused on repairing appliances, not replacing them.
NAC are consistently rated "Excellent" on Trustpilot, with many thousands of online reviews — so you can rest assured that if you choose to use NAC, you're in safe hands.
The people steering NAC day to day — across operations, training, customer services and technology.
Director
Adrian is involved in the day-to-day running of NAC, making sure everything runs smoothly behind the scenes. From managing operations to ensuring customers get the best possible service, he's always on hand to keep things moving in the right direction and maintain the high standards NAC is known for.
Director
Amanda plays a big part in keeping NAC running, working closely with our network of self-employed service partners to make sure they meet our high standards. She's passionate about making sure every customer gets the service they deserve and is always looking for ways to improve the experience for everyone.
National Service Partner Manager
As National Service Partner Manager, Martin focuses solely on managing our network of self-employed engineers. He ensures that every engineer and company meets NAC's high service standards, delivering quality repairs to customers. His role involves maintaining strong relationships and upholding the excellence expected from our trusted service partners.
Contact Centre Manager
A valued member of the team since 2017, Kirsty oversees the day-to-day operations of our call centre, where new repairs are booked, and customer service is handled. She also works closely with Martin, ensuring our self-employed engineers' availability and skillsets are up to date to maintain seamless service for our customers.
Training & Compliance Manager
One of NAC's first team members, Adrian began as a Field Service Engineer before being promoted to Training & Compliance Manager in 2022. He oversees trainees, providing hands-on support as they visit customer homes. Spending most of his time on the road, Adrian ensures engineers receive the guidance needed to uphold NAC's standards.
Technical Training Manager
As Training Manager, Lee ensures that all our engineers are equipped to handle multi-brand domestic appliances to the highest standard. He oversees our in-house training centre, providing hands-on training for both new and experienced engineers, ensuring they meet NAC's rigorous quality standards and deliver top-tier service to customers.
Head of Development
Josh leads the development team and oversees NAC's internal systems and websites, ensuring they support the business effectively. He plays a key role in maintaining and improving the systems that staff rely on daily. With a focus on efficiency, reliability, and continuous improvement, he ensures operations run seamlessly across all areas.
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01 2014 Adrian and Amanda Welke start NAC from the spare bedroom in their home in Wakefield. With just a small setup and a big vision, they begin building a trusted appliance repair service, focusing on quality repairs and great customer care from day one.
02 2015 As the business grows, NAC moves into its own private office. With more space to work, the team can take on more repairs and support more customers, marking the next step in NAC's journey.
03 2015 NAC develops TradeDesk, its own booking system for engineers. This system allows engineers to accept work, update job statuses, and manage repairs more efficiently.
04 2018 The team moves into a larger standalone building in a Wakefield office park. The new space provides room for a growing team, improved operations, and better support for engineers and customers.
05 2020 With continued expansion, NAC leases the building next door and creates its own in-house training centre. A dedicated Training Manager is hired to train NAC engineers and offer external training.
06 2020 NAC sponsors Sands Utd Stockport, a charity football team supporting those affected by miscarriage, stillbirth, or neonatal death. The team provides a sense of community through football while raising awareness for an important cause. We're proud to stand behind their mission.
07 2020 – 2021 TradeDesk was completely refreshed and rebranded as ServiceMate, improving how engineers accept and manage jobs. Alongside this, NAC also rebuilt its internal booking system, making it more efficient for staff to allocate work and support customers.
08 2021 NAC purchases its own building, creating a permanent base for both the call centre and training centre under one roof. This move allows for greater collaboration between teams, improved training facilities, and a better experience for both staff and customers.
09 2022 NAC's training centre earns City & Guilds Assured status, recognising our high standards in engineer training. This accreditation highlights our commitment to developing skilled professionals, both within NAC and for external companies.
10 2022 British Gas partners with NAC to train their nationwide engineers in multi-brand domestic appliance repairs. Training takes place at our City & Guilds Assured centre, ensuring engineers develop the skills needed for high-quality repairs.
11 2022 Neil Robinson is promoted to National Service Manager, bringing years of hands-on experience in appliance repairs. He now oversees daily operations, supporting engineers and ensuring high service standards across the business.
12 2022 NAC proudly sponsors the Under-10s Featherstone Flyers football team, helping provide resources for the young players. We love supporting local talent and encouraging teamwork. The Flyers made an incredible start, winning their very first game.
13 2023 Martin Fletcher joins NAC as National Service Partner Manager, overseeing the network of self-employed engineers and maintaining service quality.
14 2024 NAC introduced DASA (Domestic Appliance Support & Advice) — a free online resource to assist with domestic appliance issues. DASA provides expert troubleshooting guides, repair time estimates, and advice on whether to attempt a DIY fix or seek professional assistance.
15 2024 NAC extended its community support by becoming proud sponsors of Ackworth Juniors U7's football team. As firm believers in fostering local talent, we are delighted to contribute to the development of these young players.
16 2025 A simple annual membership delivering priority appliance care. Members get same/next day visits, dedicated hotline, discounted repairs, free parts delivery, maintenance packs after repairs, and exclusive offers — with no monthly fees or excess charges. This customer-first service provides hassle-free support for household appliances.
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